Safety

Make Safety Your Priority

Your safety is our priority here at Silver Star and we want you to make it yours. The Alpine Responsibility Code is a set of rules that help to ensure safety on our mountain. Our Ski Patrol and the Telus Terrain Park Rangers will stop and let guests know when they are not following the code.

Failure to follow the Alpine Responsibility Code could result in losing your lift ticket privileges for the day to having your ski pass revoked. More importantly, failure to follow the Alpine Responsibility Code could result in serious injury to both yourself and fellow skiers and boarders. We want all our guests to have fun, so give people some space. It's important to respect all ropes, signage and ski area boundary markers. All indicate possible dangers that may not be readily apparent.

Click here to view Alpine Responsibility Code. To make your visit To Silver Star a safe and fun experience, check out the following guidelines:

  • Respect the Slow Zones posted on the mountain.
  • Identify meeting points with your group in case you become separated from your companions. All group members should know where to meet should separation occur.
  • Stay in bounds no matter how tempting that snow may be! Keep off closed trails and out of closed areas. Trails and areas are closed for guest safety. Observe and obey all posted signs and warnings. Signs, markings and fences are in place for the safety of our guests. Ignoring these messages may put guests at greater risk, particularly those who follow tracks past boundaries and beyond warnings. Those who violate closures will lose lift privileges.
  • Think about where you stop on the hill. Take a rest on the side of the run. Do not stop under rollovers where you can't be seen from above or around blind corners on cat tracks.
  • Visibility can be compromised by falling snow or fog. Guests are encouraged to slow down or stop when these conditions exist.
  • Always look up before starting downhill. Yield to others.
  • Ski/ride in control. You must always be able to quickly stop or turn to avoid objects or other skiers and riders. Take particular care in congested areas. Slow down and look ahead. Be aware of your surroundings.
  • Take note of the conditions. Silver Star provides an up-to-the-date snow report that can be picked up from Guest Services at the information desk in the village. When the snow surface is hard and fast, it is easy to ski/ride at high speed, increasing the risk for serious injury if you fall and slide. Collisions with fixed objects or other guests become much more dramatic. make round, complete turns to control speed.
  • Cold temperatures increase the likelihood of frostbite. Dress warmly, bring extra layers and keep an eye on exposed skin. Go inside immediately if skin begins to turn white.
  • Do not leave the injured skier/boarder alone. Approach them from below or the side if the slopes are icy. Do not remove your own skis/board if the slopes are icy. If it is safe to remove your skis/board, cross them and place them upright uphill from the injured skier/boarder. Do not remove the injured person's skis/board. While one person remains with the injured skier/boarder make sure another reports the accident to any ski patroller or the nearest lift operator — say what the person is wearing — there can be more than one accident on the same run at the same time. Have someone stand uphill from the accident to give a verbal warning to other snow users when someone, including a Ski Patrol, is attending to the patient. Give the exact location of the accident and nature of the injury and wait for the patroller. Reassure the patient and keep them warm. Do not move them or attempt to treat them unless you are qualified in first aid.
  • The risk of sunburn is increased at altitude and from snow reflection. Protect your eyes with goggles or glasses and always wear sunscreen and a hat. Drink lots of water to stay well hydrated.
  • Ski boots do not offer good traction when walking on snow so exercise caution around our base areas and when turning corners.
  • Helmets are a critical piece of safety equipment for every skier and snowboarder. Make sure that your helmet fits properly, comfortably and is safety approved to meet specific industry guidelines. A well-fitting helmet should be snug, but not uncomfortably tight. It shouldn't roll off backwards when you have it on. The earplugs should be right against your ear.
  • Please be aware while loading and unloading on the chairlift. It takes time for a chairlift to come to a complete stop, not unlike a large truck or train. Make sure that you give the chair a wide berth as it loads the group in front of you and be prepared to unload at the top of the mountain. If you need assistance, feel free to ask one of our lift attendants and we will gladly help.
  • ALWAYS lower your restraining bar while riding on the lift. Do not lift the bar until you meet the "Raise Restraining Device" sign for your own safety. To learn more click here
  • TELUS Terrain Park — Park riders should progress through jumps and features by increasing the challenge and difficulty gradually. Ensure landings are clear before proceeding and don't attempt maneuvers that are well beyond your ability. Helmet use in the Telus Terrain Park is STRONGLY recommended. TELUS Terrain Park Silver Star Mountain Resort is proud to offer guests one of the best terrain parks riders will find anywhere! However, guests using the park requires an understand their own ability and thus ride accordingly.